General Terms & Conditions

General Terms & Conditions for Cloud Consultants (Pty) Ltd

Last updated: 05 September 2019


  • These Terms and Conditions cover all trading companies and divisions falling within the Cloud Consultants (Pty) Ltd Group, referred to herein as “Cloud Consultants (Pty) Ltd”.
  • By contracting with Cloud Consultants (Pty) Ltd for Services, a Client will be lawfully regarded as having agreed to their use of any Services being governed by this Agreement and/or offered commercially by Cloud Consultants (Pty) Ltd, as well as third-party services implemented and/or managed for the Client via Cloud Consultants (Pty) Ltd.

Important Notice
Your attention is drawn in particular to clauses rendered in bold or capitalised letters in these terms. This section is a summary for your convenience and does not form part of the Agreement between you and Cloud Consultants (Pty) Ltd. It is your responsibility to read all clauses.

  • You agree to provide Cloud Consultants (Pty) Ltd with true and correct information in order to provide Services to you, and you agree to give Cloud Consultants (Pty) Ltd permission to process your personal information.
  • You acknowledge that these Terms and Conditions may change and agree that you will check regularly for changes on the Cloud Consultants (Pty) Ltd website.
  • You agree that abusive behaviour towards Cloud Consultants (Pty) Ltd’ staff or brand will not be tolerated.
  • You take responsibility for the evaluation and selection of your choice of product or Service/s according to your needs.
  • You agree that failing to pay your Cloud Consultants (Pty) Ltd account within the agreed payment terms may lead to account termination and/or additional administrative fees and possible reconnection fees.
  • You agree that either yourself or Cloud Consultants (Pty) Ltd may cancel this contract by giving the other notice.
  • You limit Cloud Consultants (Pty) Ltd’ liability and indemnify Cloud Consultants (Pty) Ltd for various acts or omissions.

  1. Definitions
    1. “Acceptable Use Policy” means a document that defines the accepted behaviour of users of a particular Service offered by Cloud Consultants (Pty) Ltd; also referred to as “AUP”.
    1. “Agreement” means these General Terms, Acceptable Use Policy, as well as applicable Service Terms, Service Orders and all annexures to any of these documents.
    1. “Application” means a request for initiation of a Service(s) and/or provision of Good(s).
    1. “Business Day” means any day other than a Saturday, a Sunday or a public holiday in the Republic of South Africa.
    1. “Business Hour” means a period of 60 minutes between the hours of 08h00 and 16h00 South African Time, on a Business Day.
    1. “Client” is the party described as such on any Application or Service Order executed between it and Cloud Consultants (Pty) Ltd; also referred to as “you” or “your”.
    1. “Client Data” means Data that is:
      1. transmitted to the Client using the Cloud Consultants (Pty) Ltd System;
      1. stored by the Client on the Cloud Consultants (Pty) Ltd System (or on the Client Systems as the case may be);
      1. transmitted by the Client via the Cloud Consultants (Pty) Ltd System; or
      1. in the day-to-day utilisation of a Service.
    1. “Client Equipment” means any equipment installed at Cloud Consultants (Pty) Ltd’ premises by the Client that Cloud Consultants (Pty) Ltd does not own, including without limitation servers, peripherals, routers, switches, Software, Databases, Data cables, and uninterruptible power supplies.
    1. “Data” means electronic representations of information in any form.
    1. “Database” means a collection of related data including, but not limited to, text, images, sound and video, all of which have been created and integrated using a method of connecting and displaying the data into a collection of interrelated independent files or data which are stored together.
    1. “Domain” means an Internet subdomain registered with an authorised registrar appropriate to its top-level domain (“TLD”) and comprising its constituent domain name server records including, but not limited to, host names, aliases and mail exchange (“MX”) records.
    1. “Emergency Maintenance” means maintenance to the Cloud Consultants (Pty) Ltd System intended to remedy existing circumstances or prevent imminent circumstances that are likely to cause danger to persons or property, an interruption to the Communication Services, or substantial loss to Cloud Consultants (Pty) Ltd, the Client or any third party.
    1. “Fee” in respect of each Service will be as noted in the Fee Schedule provided to the Client on initiation of the Service and adjusted from time to time.
    1. “Cloud Consultants (Pty) Ltd System” means equipment operated together as a system by Cloud Consultants (Pty) Ltd to provide any Service, including without limitation servers, peripherals, routers, switches, Software, Databases, cables, generators, and uninterruptible power supplies.
    1. “Cloud Consultants (Pty) Ltd Website” or “the Website” means the Internet website published at the URL “ “ or another URL that Cloud Consultants (Pty) Ltd notifies the Client of from time to time, and all pages and documents accessible via this website.
    1. “General Terms” means this document.
    1. “Goods” means any and all goods to be provided by Cloud Consultants (Pty) Ltd to the Client in terms of this Agreement, including without limitation equipment, hardware and third-party software.
    1. “Good Industry Practice” means the exercise of that degree of skill, diligence, prudence and foresight which would reasonably be expected from a skilled and experienced service provider providing similar services to those provided under this Agreement. Such a service provider would seek in good faith to comply with its contractual obligations, and with all applicable laws, codes of professional conduct, relevant codes of practice, relevant standards, and all conditions of planning and other consents.
    1. “Intellectual Property Rights” means patents, registered designs, trademarks (whether registered or otherwise), copyright, trade secret rights, database rights, design rights, service marks and other intellectual property rights and rights to claim something as confidential information, including in other jurisdictions, that grant similar rights.
    1. “Malicious Code” means anything that contains any computer software routine or code intended to:
      1. allow unauthorised access or use of a computer system by any party; or
      1. disable, damage, erase, disrupt or impair the normal operation of a computer system; and
      1. includes any back door, time bomb, Trojan horse, worm, drop dead device or computer virus.
    1. “RICA” means the Regulation of Interception of Communications and Provision of Communication-related Information Act 70 of 2003.
    1. “Service” or “Services” generally means Internet services and access but for each specific service offering, the meaning will be specified in more detail within the Agreement for each of the listed options.
    1. “Service Order” means a goods, license, services and/or work order agreed to in terms of this Agreement describing the specific Goods or Services to be provided by Cloud Consultants (Pty) Ltd to the Client.
    1. “Service Terms” means a document describing the terms on which Cloud Consultants (Pty) Ltd will provide a particular Good or Service, as amended from time to time.
    1. “Software” means any computer programme (whether source code or object code), any database structure or content, artistic work, screen layout, cinematograph film, sound recording, preparatory material, user or technical documentation or any other work created in connection therewith and any modifications, enhancements or upgrades thereto.
    1. “Supplier” means a supplier of goods and/or services to Cloud Consultants (Pty) Ltd.
    1. “User/s” means the Client or any other person accessing any the Services provided by Cloud Consultants (Pty) Ltd; also referred to as “you” or “your”.

  2. How the Agreement Works
    1. The Goods and Services that Cloud Consultants (Pty) Ltd will provide to the Client will be described in a Service Order.
    1. These General Terms apply to all Services.
    1. More details of particular Goods or Services may be contained in Service Terms.
    1. The Service Order(s), Service Terms, and this document together form the Agreement between Cloud Consultants (Pty) Ltd and the Client. If the Parties enter into a Service Level Agreement or agree to an annexure to any of these documents, these will also form part of the Agreement.
    1. If there is any conflict between any of these documents, they will be interpreted in descending order of precedence as follows: General Terms (this document), Service Terms, Service Order, Acceptable Use Policy, and Service Level Agreement, unless otherwise expressly stated in writing.

  3. Applications and Initiation
    1. Cloud Consultants (Pty) Ltd will provide the Goods and Services to the Client as described in an Application or Service Order in terms of the Agreement.
    1. Cloud Consultants (Pty) Ltd reserves the right to refuse to commence provision of Services based on the Client’s prior conduct or preceding reputation as a debtor.
    1. An Application must be submitted to Cloud Consultants (Pty) Ltd via the Website, email or physical form. Once an Application is accepted by Cloud Consultants (Pty) Ltd it becomes a Service Order.
    1. Each Service Order (read with the other documents mentioned above) will be a separate contract between the Client and Cloud Consultants (Pty) Ltd (unless amended or renewed by another Service Order).
    1. The terms of one Application or Service Order will not apply to another, unless a Service Order amends or renews an existing Service Order or adds Goods or Services to an existing contract.
    1. The Client consents to Cloud Consultants (Pty) Ltd carrying out a credit check on the Client at any applicable credit bureau, and may make the provision of the Goods or Services dependant on its satisfaction with the results. Cloud Consultants (Pty) Ltd may provide information on the Client’s payment record to a credit bureau.
    1. If the Client is a juristic person, Cloud Consultants (Pty) Ltd may require one or more of its officers to stand surety for the Client’s obligations under this Agreement. Even if the Agreement has commenced, Cloud Consultants (Pty) Ltd may withhold providing the Services until the surety has been signed.
    1. Depending upon the Service provided, Cloud Consultants (Pty) Ltd may be obliged under RICA to obtain certain information and documents from the Client, and Cloud Consultants (Pty) Ltd may withhold or suspend providing Services until the Client has provided the necessary information and/or documents to Cloud Consultants (Pty) Ltd.
    1. If the Client has not complied with any requirement of this clause, Cloud Consultants (Pty) Ltd may delay providing the Goods or Services until the Client has complied. If the Client does not comply within a reasonable period, Cloud Consultants (Pty) Ltd may terminate this Agreement and will not be liable for any damage that the Client may suffer as a result.
    1. Commencement of the Services is subject to a seven-day cooling-off period which will be interrupted if the Service in question is made available to the Client during this period.

  4. Client’s Commitments
    1. The Client confirms that all statements made and information submitted to Cloud Consultants (Pty) Ltd are true and correct. Cloud Consultants (Pty) Ltd reserves the right to request proof of any facts or claims. The Client also commits to providing Cloud Consultants (Pty) Ltd with necessary information required in the provision of the selected Services, and (where applicable) consent to the use or sharing of this information with third parties to comply with regulatory conditions (such as Domain Registration Listings) within the guidelines of applicable privacy legislation.
    1. Cloud Consultants (Pty) Ltd reserves the right to, at any time, request verification of the identity of the Primary Account Holder. Failure to produce such verification could result in summary suspension or cancellation of the product(s) and Services.
    1. The Client (or the Client’s agent) certifies that the Client is above the age of 18 years, has full contractual capacity and (in the case of an agent) is duly authorised by the Client to contract on the Client’s behalf.
    1. Cloud Consultants (Pty) Ltd’ website and attached systems are designed to facilitate reasonable use of the Cloud Consultants (Pty) Ltd products and Services. Cloud Consultants (Pty) Ltd reserves the right to suspend or terminate users who are improperly using features of the systems to avoid billing, shaping, suspension or any other system controls, or exploit bugs or limitations in the system design to effect avoidance of system controls or commit crimes. Cloud Consultants (Pty) Ltd reserves the right to deem an activity as “unreasonable exploitation of the system” and will take appropriate action based on the circumstances and severity of the incident(s).
    1. The Service Order(s) and this Agreement, the Services or the interpretation of the supporting documents shall be governed by the laws of the Republic of South Africa and the courts of South Africa will decide any disputes.
    1. If the Client or its staff engages in behaviour that is in contravention of the Acceptable Use Policy or may be considered offensive to Cloud Consultants (Pty) Ltd or its staff, Cloud Consultants (Pty) Ltd reserves the right to suspend or terminate the Client’s Services, irrespective of the form and medium of this abuse.
    1. In the event that any of the terms of this document are found to be invalid, unlawful or unenforceable, such terms will be severable from the remaining terms, which will continue to be valid and enforceable.
    1. Cloud Consultants (Pty) Ltd reserves the right to remove any content hosted by a Client which it considers illegal or contrary to the AUP or for which it has received a takedown notice.
    1. The Client shall not be entitled to cede or assign any rights and/or obligations which it may have in terms of this Agreement to any third party unless consented to in writing by Cloud Consultants (Pty) Ltd.

  5. Terms Subject to Change
    1. Cloud Consultants (Pty) Ltd may amend the General Terms and Service Terms at any time. The amended versions will be posted on the Website. The Client also has a duty to duty to keep itself informed of the latest version of the above documents by accessing the Website on a regular basis.
    1. If the Client objects to any of amendment, it may terminate the Agreement, and the termination will become effective at the end of the normal notice period.
    1. If Cloud Consultants (Pty) Ltd changes its Fees, the change must take place as described in this clause.

  6. Interactions with Staff and the Cloud Consultants (Pty) Ltd Brand
    1. Clients will be held accountable for their conduct towards Cloud Consultants (Pty) Ltd staff and in the public domain with regard to allegations or malicious conduct directed towards Cloud Consultants (Pty) Ltd or its staff.
    1. Abusive behaviour, including (but not limited to) aggression, offensive language or conduct, including threats or any type of intimidation on a forum or directed at Cloud Consultants (Pty) Ltd or its staff will be deemed abusive and will not be tolerated. Such conduct may constitute an AUP violation and Cloud Consultants (Pty) Ltd reserves the right to suspend or terminate Services to a Client in such cases.
    1. Clients using public platforms to spread libel, false allegations, or to unreasonably or maliciously diminish the reputation or public perception of the Cloud Consultants (Pty) Ltd brand may have their Services suspended or terminated, depending on the severity and circumstances of the incident(s), and may also be regarded as contrary to the AUP.

  7. Availability of Services
    1. Cloud Consultants (Pty) Ltd cannot guarantee the provision of the requested Service upon the receipt of an Application.
    1. Provision of the Service is subject to Cloud Consultants (Pty) Ltd confirming that it is technically feasible to do so.
    1. Applicants will be formally notified after receipt of an Application whether or not the Service can be provided.

  8. Choice of Services and Products
    1. Whilst Cloud Consultants (Pty) Ltd will endeavour to provide advice to the Client, the Client is solely responsible for ensuring that their choice of product or Service conforms to their requirements or desired outcome. Cloud Consultants (Pty) Ltd is not liable for compensation, costs or damages resulting from incorrect selection of products or services, or resultant delays in rectifying such errors.
    1. Sign-up for products and services is subject to the cooling-off period described in Section 44 of the Electronic Communications and Transactions Act (“the ECT Act”).
    1. Cloud Consultants (Pty) Ltd provides Services on the basis of information provided by the Client, and Cloud Consultants (Pty) Ltd offers no warranty as to the suitability of the Services beyond the requirements as expressed by the Client.
    1. Cloud Consultants (Pty) Ltd reserves the right to discontinue particular Services if it deems it necessary. Cloud Consultants (Pty) Ltd will then either provide the Service for the remainder of the time that has been paid for or to provide the Client with a refund for a pre-paid Service.

  9. Payment and Penalties
    1. Unless otherwise agreed:
      1. Billing will commence on the date that Service provision commences. Partial months will be charged pro rata.
      1. Services are billed in advance and all invoices must be paid by the Client in advance.
      1. Any Services invoiced in arrears are payable on presentation of invoice.
    1. All Fees and other amounts payable are quoted exclusive of VAT unless stated otherwise.
    1. Cloud Consultants (Pty) Ltd only accepts Debit Order, Credit Card payments and EFT (Electronic Funds Transfer) for Services, and will only accept alternative payment under specific circumstances and only by prior arrangement at Cloud Consultants (Pty) Ltd’ discretion.
    1. The Client’s monthly Debit Orders of the Fee will be submitted monthly in advance on or about the first Business Day of the month. This will apply to both Debit Order Payments and Credit Card Payments.
    1. Cloud Consultants (Pty) Ltd will not accept any liability or responsibility for delays, suspensions or impact to Services due to use of non-approved payment methods by the Client.
    1. Unpaid Debit Orders, declined Credit Cards or any other irregularity regarding payment which results in non-payment may result in immediate suspension of Services (which may not be limited to the particular Service in question). Cloud Consultants (Pty) Ltd retains the right to suspend any Services for non-payment, and to withhold such Services until all arrears are settled in full on any and all products and Services.
    1. Cloud Consultants (Pty) Ltd reserves its rights to change its prices at any time on reasonable notice, which will not be less than 30 days, as per the minimum term of Agreement.
    1. Cloud Consultants (Pty) Ltd may charge an Admin Fee for failed or returned payments, regardless of method of payment or the reason for non-payment. Such Admin Fees are payable immediately and in conjunction with the outstanding fees which resulted in non-payment. Admin Fees will be calculated on a sliding scale based on the number of incidents of non-payment on the Client’s payment record. Non-payment of Admin Fees will be considered non-payment and will be subject to the same terms. Once levied, Admin Fees are not recoverable or reversible, regardless of whether payment is made within the prescribed period.
    1. If the Client’s Services are suspended or terminated for any reason, including non-payment, Cloud Consultants (Pty) Ltd may charge a Reconnection Fee for subsequent reactivation of Services. Reconnection Fees are payable in full before any Services can be reactivated, once suspended. Cloud Consultants (Pty) Ltd may charge multiple Reconnection Fees where multiple products are affected, and may charge “escalating” penalties for repeated non-payment offences. Any prior leniency shown in this regard will not prejudice Cloud Consultants (Pty) Ltd’ right to enforce such penalties in full at any time (within their discretion).
    1. Reconnection of Services may be subject to a waiting period of up to 72 hours, at Cloud Consultants (Pty) Ltd’ discretion, regardless of when payment is received or cleared.
    1. In cases of suspension of Services due to non-payment, Cloud Consultants (Pty) Ltd reserves the right to levy both Reconnection Fees and Admin Fees. Any and all penalty fees must be settled in full, prior to reconnection of affected services.
    1. Both Admin and Reconnection fees will not exceed R400 (charged on a sliding scale based on the number of incidents of non-payment), and this amount is based on (but not limited to) a reasonable estimation of accumulated administrative costs (such as labour), bank penalties and resubmission charges levied by payment carriers.
    1. In the case of billing disputes, the onus is upon the Client to raise such disputes in good time to prevent interruption of services while the billing is in dispute. Reparations will be made to clients with successful disputes by means of an account credit or refund, at Cloud Consultants (Pty) Ltd’ discretion.
    1. Cloud Consultants (Pty) Ltd’ reserves the right to terminate services where a Client has shown a repeated disregard for payment terms and consistently fails to make regular scheduled payments on time and using approved payment methods. The conditions of termination will be based on guidelines determined at Cloud Consultants (Pty) Ltd’ discretion and may vary. The means and terms of termination will be determined at Cloud Consultants (Pty) Ltd’ discretion. Notice of termination will be provided to the best of Cloud Consultants (Pty) Ltd’ ability, but Cloud Consultants (Pty) Ltd will not be held liable for claims or requests for further provision of services once a Client’s services have been terminated due to non-payment.
    1. Interest will be charged on any amount that remains unpaid by the Client beyond the due date of payment:
      1. The interest rate will be 2% (two percent) above the prime overdraft rate (percent, per annum), up to a maximum of 2% per month.
      1. The prime overdraft rate will be as charged by Cloud Consultants (Pty) Ltd’ bankers at the time, which will be evidenced by a certificate issued by any manager of that bank, whose authority it shall not be necessary to prove.
      1. The interest will be calculated from the due date of payment to the date of actual payment, both days inclusive, and will be compounded monthly in arrears. The Client agrees and undertakes to pay the interest.

  10. Debit Order Authorisation
    1. By accepting these terms, the Client hereby authorises Cloud Consultants (Pty) Ltd to issue and deliver payment instructions to Cloud Consultants (Pty) Ltd’ Banker for collection against the Client account at the Client’s Bank (or any other bank or branch to which the Client may transfer the account) on condition that the sum of such payment instructions will never exceed the obligations as agreed to in the Agreement and continuing until this Authority and Mandate is terminated by the Client by giving Cloud Consultants (Pty) Ltd notice in writing of not less than 20 ordinary working days, and sent via email or delivered to Cloud Consultants (Pty) Ltd’ address.
    1. In the event that the payment day falls on a Sunday, or recognised South African public holiday, the payment day will automatically be the preceding ordinary Business Day.
    1. The Client understands that the withdrawals hereby authorised will be processed through a computerised system provided by the South African Banks and also understands that details of each withdrawal will be printed on the Client’s bank statement. Each transaction will contain a number, which must be included in the said payment instruction and if provided to the Client should enable the Client to identify the Agreement. A payment reference is added before the issuing of any payment instruction.
    1. Mandate: The Client acknowledges that all payment instructions issued by Cloud Consultants (Pty) Ltd shall be treated by the Client’s Bank as if the instructions have been issued by the Client personally.
    1. Cancellation: The Client agrees that although this Authority and Mandate may be cancelled by the Client, such cancellation will not cancel the Agreement. The Client shall not be entitled to any refund of amounts which Cloud Consultants (Pty) Ltd has withdrawn while this Authority was in force, if such amounts were legally owing to Cloud Consultants (Pty) Ltd.
    1. Assignment: The Client acknowledges that this Authority may be ceded or assigned to a third party if the Agreement is also ceded or assigned to that third party, but in the absence of such assignment of the Agreement, this Authority and Mandate cannot be assigned to any third party.

  11. Term and Termination
    1. Cloud Consultants (Pty) Ltd operates on 24-month contracts which will automatically renew to a month-to-month agreement thereafter.
    1. A standard calendar month notice period applies when requesting termination of any service.
    1. The Client must give notice of termination to Cloud Consultants (Pty) Ltd in writing. Cancellation of any Service is the Client’s responsibility. The Client is responsible for ensuring that such cancellation of Service is actioned with due attention to terms of cancellation, as well as cancellation conditions which require the Client to specifically indicate a required process. Should the Client incorrectly complete the cancellation process, Cloud Consultants (Pty) Ltd will not be liable for any additional costs or compensation due to the error.
    1. Either party may terminate this Agreement and any service provision where there is a breach of this Agreement by the other which has not been remedied within 7 (seven) days of receipt of written notice to do so.
    1. The Client acknowledges that Cloud Consultants (Pty) Ltd may terminate this Agreement by written notice, including email, and without liability in the event of the termination of its Agreement with an upstream licensee relevant to the provision of any connectivity Service.
    1. Cloud Consultants (Pty) Ltd reserves the right to deactivate or terminate selected Free Products, such as Fax2Email, should they not be used within a prescribed period or at Cloud Consultants (Pty) Ltd’ sole discretion. Such termination will take place automatically, as per product specifications, and may occur without prior warning. Cloud Consultants (Pty) Ltd accepts no liability should such termination take place, and no warranty is made regarding the availability of said products in the future. For example, should a Fax2Email be deleted if not used within 90 days, Cloud Consultants (Pty) Ltd makes no warranty that the number can be made available again, and accepts no liability for any consequences resulting in the deletion of the product. Cloud Consultants (Pty) Ltd reserves the right to terminate products provided as Free Products where a breach has occurred (such as non-payment) in relation to other products, whether or not such breach has a direct or indirect bearing on the Free Product service provision.
    1. The parties agree that in the event of a breach of this Agreement by the Client which causes Cloud Consultants (Pty) Ltd to suffer damages of any nature whatsoever, Cloud Consultants (Pty) Ltd shall not be required to attach any of the Client’s hardware in execution, and shall be entitled to retain a lien over such hardware in reduction of any debt due by Client to Cloud Consultants (Pty) Ltd.

  12. Transferability
    1. Should Cloud Consultants (Pty) Ltd agree to the acquisition or transfer of any or all of its Services to another company, such Services and Services Agreements will be transferred to the acquiring entity. Clients affected will be notified of such changes and any potential impact to their Service Agreement within the minimum term (calendar month) of the Agreement.
    1. Transfer of services will only take place once the client’s account is paid in full, this includes charges accrued during the notice period of a calendar month.

  13. Client Information and Privacy
    1. Clients signing up for Services as a Primary Contact are considered as “the Client” and no other parties will be permitted access or authority to the Client Account, even if they are a third-party recipient or affiliate of the Client.
    1. Cloud Consultants (Pty) Ltd will observe all privacy of information best practices, in accordance with the applicable laws of South Africa, including the Protection of Personal Information Act (POPI) of 2013.
    1. The Client consents to Cloud Consultants (Pty) Ltd processing Personal Information transmitted to the Cloud Consultants (Pty) Ltd System in a way which is consistent with the Service being provided. Where the Client’s use of a Service leads to the transmission of Personal Information to or from the Republic of South Africa, the Client acknowledges that it has a duty to comply with any relevant statutory provisions dealing with data privacy either in the Republic of South Africa or in any foreign country to which the Personal Information is transmitted. The Client warrants that it has obtained the consent of any third party for the use of that party’s Personal Information in this way, or otherwise that such processing is lawful, and indemnifies Cloud Consultants (Pty) Ltd from any claim brought by such third party as a result of its failure to do so.
    1. Cloud Consultants (Pty) Ltd may retain backups as a matter of course for up to one year after termination, and the Client consents to such retention. However, Cloud Consultants (Pty) Ltd gives no warranty in respect of the effectiveness of such backups (if any).

  14. Security
    1. Cloud Consultants (Pty) Ltd will implement measures in line with Good Industry Practice to ensure the security of the Cloud Consultants (Pty) Ltd System and the physical security of Cloud Consultants (Pty) Ltd’ premises, but gives no warranty that breaches of security will not take place.
    1. If the Client discovers a security violation or thinks that a security violation is imminent, it must immediately notify Cloud Consultants (Pty) Ltd in an appropriate way that does not further compromise security concerns.
    1. If the Client suffers damage as a result of loss or corruption of Client Data through a security violation, it will be liable for the damage if the violation was the Client’s fault.
    1. The Client must not do anything that may prejudice the security of the Cloud Consultants (Pty) Ltd System, and must take all reasonable measures necessary to ensure that:
      1. no unlawful access is gained to Cloud Consultants (Pty) Ltd’ premises, the Cloud Consultants (Pty) Ltd System, or the Client’s own system;
      1. no Malicious Code is introduced into the Cloud Consultants (Pty) Ltd System; and
      1. the Client Data is safeguarded.
    1. If a security violation occurs, or Cloud Consultants (Pty) Ltd is of the view that a security violation is imminent, Cloud Consultants (Pty) Ltd may take whatever steps it considers necessary to maintain the proper functioning of the Cloud Consultants (Pty) Ltd System including without limitation:
      1. changing the Client’s access codes and passwords (or those of any user of the Cloud Consultants (Pty) Ltd System), and
      1. preventing access to the Cloud Consultants (Pty) Ltd System.
    1. Cloud Consultants (Pty) Ltd takes reasonable measures to provide disaster recovery but does not warrant that recovery will be successful or that it will be completed within any time limit.
    1. The Client must give its full cooperation to Cloud Consultants (Pty) Ltd in any investigation that may be carried out by Cloud Consultants (Pty) Ltd regarding a security violation.
    1. If the Client is providing any Service to third parties that makes use of the Cloud Consultants (Pty) Ltd System, the Client must contractually bind those third parties to equivalent terms regarding security as are set out in this clause.
    1. Cloud Consultants (Pty) Ltd may on prior written notice to the Client inspect the Client’s installation and Client Equipment located on Cloud Consultants (Pty) Ltd’ premises to ensure compliance with the building regulations and restrictions agreed between the parties.

  15. Suspension or Terminations of Service
    1. Cloud Consultants (Pty) Ltd may, subject to this Agreement or Acceptable Use Policy, suspend or terminate Services of a Client in its absolute discretion by providing email notice if:
      1. the Client commits a serious or repeated breach of the Agreement or the Client engages in any conduct which in Cloud Consultants (Pty) Ltd’ opinion would have a negative impact on Cloud Consultants (Pty) Ltd, other clients or Cloud Consultants (Pty) Ltd’ staff or is detrimental to the welfare, good order or character of Cloud Consultants (Pty) Ltd; or
      1. any part of the Fees is not paid in full when due; or
      1. the information the Client supplied to Cloud Consultants (Pty) Ltd is found to be incorrect or false;
      1. Cloud Consultants (Pty) Ltd has reasonably to believe that the Client’s use of the Services may result in the commission of a crime or is otherwise unlawful.
    1. Cloud Consultants (Pty) Ltd reserves the right to effect such suspension or termination without notice, depending on the severity of the breach, but will undertake to inform Clients where possible. Upon such suspension or termination, such Clients:
      1. will not be eligible for reimbursement/compensation, unless at Cloud Consultants (Pty) Ltd’ discretion;
      1. may be further barred from signing up for any Services with Cloud Consultants (Pty) Ltd in the future;
      1. may be reported to governing bodies, such as ISPA, for listing purposes; and
      1. may be listed with applicable authorities and credit bureaus.
    1. The period of suspension will be that which is reasonable under the particular circumstances that gave rise to the suspension.

  16. Limitation of Liability and Indemnity
    1. In the event that Cloud Consultants (Pty) Ltd is nonetheless held liable, the quantum of Cloud Consultants (Pty) Ltd’ liability will not exceed the monthly or pro-rata fees due for the Service that occasioned the loss, in the preceding 3 (three) months, regardless of whether the claim arises out of negligence on the part of Cloud Consultants (Pty) Ltd or any other cause.
    1. These limitations on liability and indemnities apply to the benefit of Cloud Consultants (Pty) Ltd and Cloud Consultants (Pty) Ltd’ affiliates, directors, officers, employees, contractors, agents and other representatives, as well as any third parties whose networks are connected to the Cloud Consultants (Pty) Ltd System.
    1. Nothing contained in this clause will limit the Client’s liability in respect of charges incurred for ongoing Services.
    1. If the Consumer Protection Act 68 of 2008 is applicable to this Agreement, and any provision of this clause is found by a court or tribunal with jurisdiction over Cloud Consultants (Pty) Ltd to be unfair, unreasonable or unjust, then that provision (whether it be a word, phrase or sub-clause) will be severed, and the remainder of this clause will have full force and effect.
    1. In the case of ambiguity, this clause will take precedence over any expression of the parties’ intention, whether express or implied, that may be contained elsewhere in this Agreement.

  17. Force Majeure
    1. Cloud Consultants (Pty) Ltd shall not be liable for non-performance under this Agreement to the extent to which the non- performance is caused by events or conditions beyond the control of Cloud Consultants (Pty) Ltd, provided that Cloud Consultants (Pty) Ltd makes all reasonable efforts to perform.
    1. It is expressly recorded that for purposes of this clause the following shall be considered circumstances beyond the control of Cloud Consultants (Pty) Ltd and the force majeure provisions shall apply:
      1. a PSTS provider fault that affects the Service/s;
      1. the non-performance, inability to perform or delay in performance by the PSTS provider relating to the provisioning of equipment, services and/or facilities to Cloud Consultants (Pty) Ltd that affects the Service/s; and/or
      1. acts or omissions of any government, government agency, provincial or local authority or similar authority, any laws or regulations having the force of law, civil strife, riots, insurrection, sabotage, acts or war or public enemy, illegal strikes, interruption of transport, lockouts, flood, storm or fire.

  18. Notices
    1. All requests by the Client for the provisioning, modification or termination of Services, and for modification of contact and other Personal Information must be made in writing and Cloud Consultants (Pty) Ltd reserves the right to ignore any such request made in any other manner.
    1. The parties choose their addresses where they will accept service of any notices/documents for all purposes (apart from as described in the clause above) arising from this Agreement (domicilium citandi et executandi).
    1. Either party may vary its given postal address or other contact details by notifying the other party in writing.
    1. Any notice given in terms of this Agreement must be in writing and any notice given by any party to another (“the addressee”) which:
      1. is transmitted by email will be deemed to have been received upon confirmation of receipt (not automated receipt) thereof by the addressee; or
      1. is posted by pre-paid registered post from an address within the Republic of South Africa to the addressee at its chosen postal will be deemed to have been received by the addressee on the 7th (seventh) day after the date of posting.
    1. Despite the above:
      1. any notice that Cloud Consultants (Pty) Ltd sends by email to an email account hosted on the Cloud Consultants (Pty) Ltd System by the Client will be deemed to have been received by the Client on the date of transmission; and
      1. if a written notice or communication is actually received by one of the parties from the other, this will be adequate written notice or communication to that party.

  19. Notification of Infringements
    In terms of section 75 of the Electronic Communications and Transactions Act (“the Act”) East Coast Access has designated the Internet Service Providers’ Association (ISPA) as an agent to receive notifications of infringements as defined in Section 77 of the Act.

Internet Service Providers’ Association (ISPA)
Address: PO Box 518, Noordwyk, 1687
Telephone: 010 500 1200


  • Interpretation & General
    • Whole Agreement: This Agreement is the whole of the agreement between the parties, and no document or statement not mentioned above will form part of it. Only a written variation, waiver or cancellation agreed to by both parties will be of any effect.
    • Applicable Law & Jurisdiction: The law of the Republic of South Africa will apply to this Agreement, its interpretation and any matter or litigation relating to or arising from it, and the parties consent to the jurisdiction of the courts of Republic of South Africa in this regard.
    • Governing Law And Jurisdiction: This Agreement will be governed by and construed in accordance with the laws of the Republic of South Africa and all disputes, actions and other matters relating thereto will be determined in accordance with South African law by a South African court having jurisdiction.
    • Survival: For the avoidance of doubt, any provision of this Agreement that anticipates any right or duty extending beyond the termination or expiry of this Agreement will survive the termination or expiry of this Agreement and continue in full force and effect.
    • No Indulgence: If one party chooses not to enforce any part of this Agreement, that does not mean that the party cannot enforce that part at a later time. If any part of the Agreement is found to be unenforceable, the rest will still be enforceable.
    • Representatives: The signatories hereto acting in representative capacities warrant that they are authorised to act in such capacities, and accept personal liability under this Agreement should they prove not to be so authorised.
    • Reading Down: If a provision of this Agreement is reasonably capable of an interpretation which would make that provision valid and enforceable and an alternative interpretation that would make it void, illegal, invalid or otherwise unenforceable, then that provision shall be interpreted, so far as is possible, to be limited and read down to the extent necessary to make it valid and enforceable.
    • Severance: In the event that any part of this Agreement is found to be partially or fully unenforceable because it does not comply with any law, or for any other reason, this will not affect the application or enforceability of the remainder of this Agreement.